ORION FINE WINES

Privacy Policy

Effective Date: 5.10.2025
Last Updated: 5.10.2025

1. Introduction

Orion Fine Wines Co. Ltd.(“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our contact form on our website.

2. Data Controller Information

Company Name: Orion Fine Wines Co. Ltd.
Contact Email: privacy@orionfinewines.com

3. Personal Data We Collect

When you submit our contact form, we collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Message content
  • IP address (automatically collected)
  • Date and time of submission

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

4.1 Primary Purposes:

  • To respond to your inquiries about our wine distribution services
  • To provide information about our products and pricing
  • To process and fulfill your service requests
  • To maintain business communication records

4.2 Legal Basis:

We process your personal data based on:

  • Legitimate Interests: To respond to your inquiries and provide customer service
  • Consent: Where you have explicitly agreed to receive marketing communications
  • Legal Obligation: To comply with Thai laws and regulations regarding alcohol distribution

5. Data Retention

We retain your personal data for:

  • Contact form inquiries: 3 years from the date of last communication
  • Business relationships: Duration of the business relationship plus 5 years for accounting and tax purposes
  • Marketing consent records: Until you withdraw your consent or 3 years from last interaction

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Email service providers, cloud storage services, and IT support providers who assist in our operations
  • Legal Authorities: When required by law, court order, or regulatory requirements
  • Business Partners: Only with your explicit consent for specific business purposes

We do not sell your personal data to third parties.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside Thailand, including:

  • Cloud storage services that may store data internationally

We ensure appropriate safeguards are in place for such transfers in compliance with the PDPA.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication measures
  • Employee confidentiality agreements
  • Regular data backup procedures

9. Your Rights Under the PDPA

You have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data we hold
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to another controller
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 11.

10. Cookies and Tracking Technologies

Our contact form may use cookies and similar technologies to:

  • Ensure the form functions properly
  • Prevent spam submissions
  • Analyze form usage for improvements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect form functionality.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer:

Email: [Insert DPO Email or privacy@company.com]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

Personal Data Protection Committee
Ministry of Digital Economy and Society
120 Moo 3, Chaengwattana Road, Thungsonghong,
Laksi, Bangkok 10210
Website: www.mdes.go.th

13. Age Restrictions

Our website and services are intended for individuals aged 20 years or older in compliance with Thai alcohol regulations. We do not knowingly collect personal data from individuals under 20 years of age.

14. Marketing Communications

If you have consented to receive marketing communications about our wine products and services:

  • You may unsubscribe at any time via the unsubscribe link in our emails
  • You may contact us directly to update your communication preferences
  • We will honor your request within 30 days

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending notification to registered users where appropriate

16. Language

This Privacy Policy is provided in English. In case of any discrepancy between English and Thai versions, the Thai version shall prevail for legal purposes under Thai law.

Acknowledgment

By submitting our contact form, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described herein.

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